Terms of Service

1.Purpose

The Platform is designed to connect with your email, calendar, contacts, cloud-based storage services, and other systems to provide actionable insights that you can act on or have the Platform’s artificial intelligence technology (“AI”) perform on your behalf. The Platform enables you to manage your day-to-day tasks, emails, and calendar by simply using your voice or chatting with AI.

2.Subscriptions

(a) Orders

Subscriptions for Company’s products and services (collectively, “Services”) may be placed through the Platform and/or through other methods authorized by Company (each, an “Order”). Additional terms and conditions may apply to certain Services. Such additional terms and conditions will be provided to you in connection with your Order for a Service. In the event of any conflict or inconsistency between these Terms of Service and such additional terms and conditions, the additional terms and conditions shall control with respect to the applicable Service. All Orders are subject to Company’s acceptance, in Company’s sole discretion.

(b) Term

The Services are offered based on a monthly, annual, or other recurring term set forth in your Order. You will be charged the applicable fees, plus taxes and other charges that apply, at the beginning of each term. Each Service will automatically renew for successive terms of the same duration at Company’s then-current rates, unless you cancel before the end of the then-current term. You may cancel your subscription at any time through the Platform or the billing portal we make available or through your account settings. When you cancel, your cancellation takes effect at the end of your then-current billing term: you will not be charged for any subsequent term, and you will retain access to the Service through the end of the term for which you have already paid. Cancelling does not entitle you to a refund or credit for the current or any prior term, and fees already paid are non-refundable except as expressly provided in these Terms of Service or as required by law.

(c) Payments

You agree to timely pay all amounts due for the Services, as set forth in each Order. By placing an Order for Services, you expressly authorize Company to charge you for such Order (including automatic renewals) using the payment information that you provide (e.g., credit card, debit card, or bank information). ALL AMOUNTS CHARGED FOR THE SERVICES ARE NON-REFUNDABLE UNLESS EXPRESSLY AGREED BY COMPANY IN WRITING OR OTHERWISE REQUIRED BY LAW. If any payment cannot be processed as provided above, all past-due amounts shall accrue interest at eighteen percent (18%) per annum or, if less, the maximum amount permitted by applicable law. You shall be liable for all collection costs and expenses incurred by Company, including, without limitation, reasonable attorneys’ fees. Company reserves the right to suspend, restrict, or terminate your use of any and all Services based on any past-due amounts. You are responsible for any and all taxes with respect to your purchase and use of the Services, except for taxes on Company’s net income. All amounts due for Services are in United States Dollars unless otherwise indicated.

(d) Service Changes and Discontinuation

Company reserves the right, at any time, to modify, update, add, or remove features or functionality of the Services, and to suspend or discontinue the Services (or any portion thereof), in whole or in part. Company does not promise that the Services, or any particular feature, will be offered indefinitely or in their current form. If Company discontinues the Services in their entirety, Company will provide advance notice and, notwithstanding Sections 2(b) and 2(c), a refund of any prepaid fees for the unused portion of your then-current term as your sole and exclusive remedy. This refund does not apply to any suspension or termination of your account in connection with your breach of these Terms of Service. Company shall have no other liability arising out of any modification, suspension, or discontinuation of the Services.

3.Permitted Use and Use Restrictions

You shall not access or use the Platform for any purpose other than as intended by Company, as described in Section 1 above and any other guidelines established by Company from time to time. Your use of the Platform must comply with all applicable laws, rules, and regulations. In addition, it is a violation of these Terms of Service for you to:

• Send telemarketing, “spam” or “junk,” or similar unsolicited messages;
• Send messages or distribute content that is unlawful, deceptive, misleading, false, counterfeit, stolen, threatening, harassing, abusive, obscene, pornographic, defamatory, racially or ethnically objectionable, or in violation of the personal privacy rights of another party;
• Impersonate, or attempt to impersonate, any party, falsify contact information, misrepresent a relationship with another party, including misrepresenting a relationship with Company, or otherwise attempt to mislead others as to the identity of the sender or the origin of a message;
• Distribute any content that may infringe the contractual, fiduciary, intellectual property or proprietary rights, or other rights of third parties, including trademark, copyright, or the right of publicity;
• Resell, or attempt to resell, access to the Platform or any Services offered by Company through the Platform;
• Use any device, software, or routine to interfere or attempt to interfere with the proper working of the Platform;
• Upload, post, email, or distribute any content that contains software viruses, trap doors, hot keys, time bombs, or any other computer code designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
• Use the Platform in any manner that could damage, impair, disable, or overburden the Platform, interfere in any way with Company’s rights, interfere in any way with any other user’s use and enjoyment of the Platform, or otherwise infringe on any party’s rights;
• Use the Platform unreasonably, improperly, or in any manner detrimental to Company;
• Use the Platform for illegal purposes or in violation of any applicable laws, rules, or regulations; or
• Assist or permit any other parties in engaging in any of the activities described above.

4.User Requirements

You agree to provide accurate and complete information when registering for or using the Platform, and to update and maintain such information. You must be at least eighteen (18) years old to register with and use the Platform. You are responsible for protecting the user names and passwords associated with your accounts with Company. You shall be liable for any and all uses of the Platform through your accounts, even if such use is by a party other than you. You agree to immediately notify Company of any loss, compromise, or unauthorized use of your user names or passwords or any other breach of security with respect to your accounts. In addition to all other rights and remedies, Company may immediately suspend, restrict, or terminate and remove your account, including your access and use of the Platform, if Company has reason to believe that you have failed to comply with these requirements.

You represent and warrant that (a) you are not located in, under the control of, or a national or resident of any country or territory subject to comprehensive U.S. economic sanctions or embargoes; (b) you are not identified on any U.S. government list of prohibited or restricted parties, including the U.S. Treasury Department’s Office of Foreign Assets Control (OFAC) Specially Designated Nationals and Blocked Persons List or the U.S. Commerce Department’s Denied Persons or Entity List; and (c) you will not access or use the Platform in violation of any U.S. export control or sanctions laws or regulations. You agree to comply with all applicable export control and sanctions laws in connection with your use of the Platform.

5.User Content

The Services may have access to, analyze, process, or allow you to transmit or store, content, including but not limited to personal calendars, personal contacts lists, email messages, computer files, social media, photos, notes, tasks and to-do items, and the text and voice inputs, prompts, and instructions you provide to the Platform (collectively, “User Content”). You are solely responsible for all User Content and the consequences of the Platform’s access and use of such User Content in connection with the Services. You are responsible for ensuring that all User Content is accurate and lawful.

By submitting User Content to the Platform, you grant Company a worldwide, royalty-free, non-exclusive, sublicensable (solely to Company’s service providers acting on Company’s behalf) license to access, use, reproduce, cache, store, modify (for technical purposes such as formatting and processing), transmit, and display such User Content solely as necessary to provide, maintain, secure, and improve the Services for you, including to develop and improve Company’s models as described in and subject to the Privacy Policy (including your ability to opt out, as described in the Privacy Policy), and as otherwise described in the Privacy Policy. This license ends when the relevant User Content is deleted from the Platform, except for residual copies retained in backups for a limited period and any rights necessary to comply with legal obligations. Company’s use of Google user data and the contents of other connected accounts is further limited as described in the Privacy Policy.

Separately, if you provide feedback, suggestions, or ideas about the Platform (“Feedback”), you grant Company a perpetual, irrevocable, worldwide, royalty-free license to use that Feedback for any purpose without obligation to you.

Company may preserve User Content and may also disclose User Content and its origin if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to comply with legal process; enforce these Terms of Service; respond to claims that any User Content violates the rights of third parties; or protect the rights, property, or personal safety of other users, the public, and us.

You are responsible for saving and backing up all User Content and other data transmitted to or accessed by Company’s Services. Company shall have no liability to you in the event that the Services cause any deletions, corruption, or other adverse changes to such User Content and data.

If your User Content includes personal information or data of other individuals (“Personal Identifiable Information”), you represent and warrant that you have obtained all necessary rights and authorizations to use and submit such Personal Identifiable Information to the Platform and that your use and submission of such Personal Identifiable Information complies with all applicable laws, rules, and regulations. Company shall have no responsibility or liability with respect to Personal Identifiable Information or similar User Content used or submitted in connection with the Platform.

The Services may generate content, including drafted messages, summaries, notes, suggestions, and other materials produced by the AI in response to your inputs (“Output”). As between you and Company, and subject to your compliance with these Terms of Service, Company assigns to you all of its right, title, and interest, if any, in and to the Output generated for you. You are responsible for the Output and for evaluating it for accuracy and appropriateness for your intended use, including any Output you rely on or distribute, as further described in Section 11. Due to the nature of AI, Output may not be unique, and the Services may generate the same or similar Output for Company or other users; the foregoing assignment does not extend to Output generated for others. Nothing in this paragraph grants you any right, title, or interest in or to the Platform, the underlying models, or Company’s other intellectual property, all of which is governed by Section 7. Your Output constitutes User Content for purposes of these Terms of Service, including the license you grant in this Section 5.

6.Usage Monitoring

Company shall not be responsible for pre-screening, policing, monitoring, or editing any User Content provided by you or any other user. Company shall have the right, but not the obligation, to monitor User Content and use of the Platform to measure and improve its performance, for legal and regulatory requirements, to determine compliance with these Terms of Service and other applicable policies and procedures of Company, and for other business purposes. Any use of User Content to develop, train, or improve Company’s models, systems, features, or services is limited to information Company is permitted to use for that purpose and is subject to the Privacy Policy. You may opt out of the use of your User Content to train Company’s models as described in the Privacy Policy. Company does not use Google user data, or the contents of other connected accounts, to develop, train, or improve generalized or non-personalized artificial intelligence or machine learning models. Company shall have the right in its sole discretion to refuse to transmit or post, or to remove, any User Content that it believes to be in violation of these Terms of Service or which it finds to be otherwise objectionable for any reason, without any liability to you.

7.Proprietary Rights

Company owns all intellectual property rights in the Platform. The “Alann” name and logo are the trademarks of Company. Unauthorized use of any Company trademarks or other intellectual property are prohibited. Without limiting the foregoing, you shall not (a) copy, reproduce, perform, or display Company’s trademarks, service marks, names, or logos or the content, design, or layout of the Platform, (b) rent, lease, loan, resell, or otherwise exploit or transfer the Platform; (c) permit third parties to benefit from the use or functionality of the Platform via a timesharing, service bureau, or other arrangement; (d) transfer any of the rights granted to you to use the Platform; (e) reverse engineer, decompile, or disassemble the Platform; (f) modify, or create derivative works based in whole or in part upon, the Platform; (g) copy the Platform or any associated documentation; or (h) remove any proprietary notices or labels on or in the Platform. Your use of the Platform does not entitle you to any proprietary rights in or to the Platform. Provided that you fully comply with these Terms of Service, Company grants you a limited, non-exclusive, revocable, non-sublicensable, non-transferable license to use the Platform for its intended purpose.

8.Violations

You are solely responsible for ensuring that your use of the Platform complies with these Terms of Service (including all applicable laws, rules, and regulations). Company retains the right, at its sole discretion, to determine whether or not your conduct is consistent with these Terms of Service. Company may immediately suspend, restrict, or terminate and remove your account, including your access and use of the Platform, if Company determines that your conduct violates these Terms of Service. Company reserves the right to seek all other remedies available at law and in equity for violations of these Terms of Service, including damages and obtaining preliminary and other injunctive relief and specific performance of these Terms of Service.

9.Indemnification

You shall defend, indemnify, and save harmless Company, including Company’s members, managers, officers, employees, affiliates, agents, and representatives (collectively, the “Indemnified Parties”), against any and all claims, liabilities, judgments, damages, and costs and expenses (including reasonable attorneys’ fees) incurred by the Indemnified Parties in connection with any action in law, equity, or otherwise, to which the Indemnified Parties may be a party, or may be threatened, by reason of your use of the Platform and/or any breach of these Terms of Service. You acknowledge and agree that Company shall have the right, at your expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.

10.Links and Third-Party Services

The Platform may contain links to other applications, websites, or services operated by other parties, including links or services for the processing of payments. Company has no control over such linked sites and is not responsible for the content or services available on any other sites linked to Company’s Platform. Such links do not imply Company’s endorsement of material on any other site, and Company disclaims all liability with regard to your access to such linked sites. Company provides links to other sites as a convenience to users, and access to any other sites linked to the Platform is at your own risk. You must comply with the applicable terms of any third-party services.

11.No Warranties

YOUR USE OF THE PLATFORM IS AT YOUR SOLE RISK. THE PLATFORM IS PROVIDED TO YOU ON AN “AS IS,” “AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, DATA ACCURACY, SYSTEMS INTEGRATION, OR QUIET ENJOYMENT. COMPANY MAKES NO WARRANTY AS TO THE COMPLETENESS, TIMELINESS, OR RELIABILITY OF THE PLATFORM. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES THAT USE OF THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. YOU ARE RESPONSIBLE FOR VERIFYING ANY AND ALL INFORMATION INCLUDED IN OR WITH THE PLATFORM BEFORE RELYING ON IT. YOU ARE RESPONSIBLE FOR TAKING ALL NECESSARY PRECAUTIONS TO ENSURE THAT ANY DATA, CONTENT, OR OTHER MATERIALS THAT YOU MAY OBTAIN FROM THE PLATFORM ARE FREE OF VIRUSES AND OTHER POTENTIALLY HARMFUL DEVICES.

YOU ACKNOWLEDGE THAT THE SERVICES USE AI TO PERFORM CERTAIN TASKS. AI-GENERATED OUTPUTS MAY CONTAIN ERRORS. COMPANY DOES NOT GUARANTEE THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY AI-GENERATED TASKS OR CONTENT. YOU ARE RESPONSIBLE FOR REVIEWING AND CONFIRMING ANY ACTIONS TAKEN BY COMPANY’S AI TECHNOLOGY ON YOUR BEHALF.

12.Limitation of Liability

COMPANY DISCLAIMS ALL LIABILITY, WHETHER BASED IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, BY STATUTE, OR OTHERWISE, FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR SPECIAL DAMAGES ARISING OUT OF OR RELATING TO YOUR ACCESS AND USE OF THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING BUT NOT LIMITED TO RELIANCE BY ANY PARTY ON THE PLATFORM; LOST DATA; OR DELAYS, BREAKDOWNS, OR INTERRUPTIONS IN YOUR USE OF THE PLATFORM. IF, NOTWITHSTANDING THE FOREGOING, COMPANY IS DETERMINED TO BE LIABLE FOR DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM, IN NO EVENT SHALL THE AGGREGATE AMOUNT OF SUCH DAMAGES EXCEED THE GREATER OF (i) FIVE HUNDRED DOLLARS ($500.00), OR (ii) THE FEES ACTUALLY PAID BY YOU FOR APPLICABLE SERVICE(S) IN THE PRIOR TWELVE (12) MONTH PERIOD.

YOU AGREE THAT ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO YOUR USE OF THE PLATFORM MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE.

13.Beta Features

From time to time, Company may offer access to features, products, or services that are identified as beta, preview, early access, experimental, or pre-release (collectively, “Beta Features”). Beta Features are provided to allow testing and evaluation and are not part of the generally available Services. Notwithstanding anything to the contrary in these Terms of Service, Beta Features are provided “AS IS” and “AS AVAILABLE,” without warranty of any kind, and are subject to the disclaimers in Section 11 and the limitations of liability in Section 12. Beta Features may be incomplete, may contain errors or inaccuracies, may be less reliable than generally available Services, and may produce unexpected results, including with respect to AI-generated Output and any actions taken on your behalf. Company makes no commitment that any Beta Feature will be made generally available, and may change, suspend, or discontinue any Beta Feature at any time without notice and without liability to you. You are responsible for reviewing and confirming any actions taken by a Beta Feature, as further described in Section 11.

14.Third-Party Platforms

The Services integrate with third-party platforms, such as Google Workspace and Microsoft 365, to access your User Content. You are responsible for ensuring that your use of Company’s Services in connection with such third-party platforms complies with the terms and policies of those platforms. Company reserves the right to modify or discontinue integrations with third-party platforms at any time. For clarity, modification or discontinuation of one or more third-party integrations does not constitute discontinuation of a Service in its entirety for purposes of Section 2(d), and does not entitle you to any refund.

15.Force Majeure

You acknowledge and agree that the Platform may be interrupted or unavailable due to events outside Company’s control, including but not limited to work stoppages or other labor difficulties; inability to obtain necessary materials, components, or labor; wars; national emergencies; natural disasters; utility failures; third-party systems or network outages; governmental regulations; riots; adverse weather; pandemics; and other causes not within Company’s control (collectively, “Force Majeure Events”). Company shall have no liability for such Force Majeure Events.

16.Governing Law

The laws of the State of Washington shall govern these Terms of Service, without reference to its choice of law rules.

17.Dispute Resolution

(a) Agreement to Arbitrate

You and Company agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms of Service or the Platform, regardless of when it arises (a “Dispute”), through final and binding arbitration, except as expressly provided below. The activities described in these Terms of Service involve interstate commerce, and the Federal Arbitration Act, 9 U.S.C. § 1 et seq., governs the interpretation and enforcement of these arbitration terms and any arbitration.

(b) Your Right to Opt Out

You may opt out of the agreement to arbitrate Disputes in Section 17(a) within thirty (30) days after first accepting these Terms of Service, by filling out a form at alann.ai/form/arbitration-opt-out. Your notice must include your name, account information, and a clear statement that you wish to opt out of arbitration. If you opt out, Disputes shall be resolved in a state or federal court of competent subject matter jurisdiction located within King County, Washington, and opting out has no effect on any other provision of these Terms of Service.

(c) Informal Dispute Resolution

Before either party initiates arbitration (or, if applicable, litigation), the parties agree to first attempt to resolve the Dispute informally for a period of sixty (60) days. You agree to provide notice of the Dispute by filling out a form at alann.ai/contact, and Company will provide notice to the email address associated with your account. If the parties are unable to resolve the Dispute within sixty (60) days, either party may commence arbitration (or, if applicable, litigation). Any applicable statute of limitations will be tolled during the informal resolution period.

(d) Arbitration Forum and Procedures

If the Dispute is not resolved informally, either party may commence arbitration before the King County, Washington office of JAMS or its successor (“JAMS”) under JAMS’ Comprehensive Arbitration Rules and Procedures, and, where applicable, its rules governing mass or multiple arbitration filings, in effect at the time the demand is filed. If JAMS is unavailable or unable to administer the arbitration, the parties will mutually agree on a comparable, neutral arbitration provider, and if the parties cannot agree, a court of competent jurisdiction located in King County, Washington may appoint the arbitrator. The arbitration will be conducted by a single arbitrator who is a retired judge or an attorney licensed to practice law (the “Arbitrator”). The arbitration will be conducted by videoconference unless the Arbitrator determines an in-person hearing is necessary. The Arbitrator has exclusive authority to resolve any Dispute, except that the state and federal courts located in King County, Washington have authority to determine any question regarding the enforceability or validity of these arbitration terms, the enforceability or validity of the class and representative action waiver, and any request for injunctive relief, as set out below. The Arbitrator may grant any remedy available in an individual proceeding, including motions dispositive of all or part of a Dispute. The Arbitrator’s ruling shall be enforceable in any court of competent jurisdiction.

(e) Exceptions

Notwithstanding the foregoing, this Section 17 shall not require informal dispute resolution or arbitration of: (i) individual claims brought in small claims court; and (ii) claims for injunctive or other equitable relief to stop unauthorized use or abuse of the Platform, or infringement or misappropriation of intellectual property.

(f) Class and Jury Trial Waivers

You and Company agree that Disputes must be brought on an individual basis only, and may not be brought as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Class arbitrations, class actions, and representative actions are prohibited, and only individual relief is available. The parties agree to sever and litigate in court any request for injunctive relief after completing arbitration of the underlying claim and all other claims. This does not prevent either party from participating in a class-wide settlement. You and Company knowingly and irrevocably waive any right to trial by jury in any action, proceeding, or counterclaim arising out of or relating to these Terms of Service or the Platform.

(g) Batch Arbitration

If twenty-five (25) or more claimants represented by the same or coordinated counsel file demands for arbitration raising substantially similar Disputes within ninety (90) days of one another, the parties agree that these demands will be administered in batches of up to fifty (50) claimants each (“Batch”), unless there are fewer than fifty (50) claimants in total, in which case all such demands will comprise a single Batch. The Arbitrator will administer each Batch as a single consolidated arbitration with one Arbitrator, one set of arbitration fees, and one hearing conducted by videoconference or in a location determined by the Arbitrator. If any part of this Section 17(g) is found to be illegal or unenforceable as to a particular claimant or Batch, it will be severed and those claims arbitrated in individual proceedings.

(h) Severability

If any portion of this Section 17 is found to be illegal or unenforceable, the remainder will remain in effect, except that: (i) if a finding of partial illegality or unenforceability would permit class arbitration, class action, or representative action, Sections 17(a) and (f) shall be unenforceable in their entirety; and (ii) any request for injunctive relief will be severed and resolved in a court of competent jurisdiction located in King County, Washington.

(i) Injunctive Relief

Notwithstanding anything to the contrary, either party may seek preliminary or other injunctive or provisional relief in a state or federal court of competent subject matter jurisdiction located within King County, Washington, and the filing of such an action will not be deemed a waiver of the right or obligation to arbitrate Disputes.

18.Attorneys’ Fees

If Company brings any action to enforce these Terms of Service, the prevailing party in such action shall be entitled to recover reasonable attorneys’ fees and costs incurred in connection with such action, whether in arbitration, pretrial, trial, appeal in any proceeding including bankruptcy, or in any action to enforce a judgment or award.

19.Notices

You agree that Company may communicate any notices to you, including notices of changes to these Terms of Service, through email, regular mail, or by posting of those notices on the Platform.

20.No Waiver; Severability

Any failure by Company to exercise any rights or enforce any of the provisions of these Terms of Service shall not constitute a waiver of such rights or provisions. If any portion of these Terms of Service is found by an Arbitrator or a court of competent jurisdiction to be illegal or unenforceable, such Arbitrator or court is hereby authorized to amend such provision so that it will be enforceable to the fullest extent permitted by law. All other provisions of these Terms of Service shall remain in full force and effect.

21.Privacy Policy

In addition to these Terms of Service, access and use of the Platform are subject to Company’s Privacy Policy available at alann.ai/privacy. To the extent of any conflict between these Terms of Service and the Privacy Policy regarding the handling of User Content or other personal information, the Privacy Policy controls.

22.Changes to Terms of Service

Company reserves the right, at its sole discretion, to change, modify, add, or remove any portion of these Terms of Service, in whole or in part, at any time. Notification of changes to these Terms of Service will be communicated as provided in Section 19 above. Amendments to these Terms of Service will be effective upon notice. Your continued access and use of the Platform following notice of any amendment shall constitute your acceptance thereof.

23.Entire Agreement

These Terms of Service, together with the Privacy Policy, any applicable Order, and any additional terms expressly incorporated by reference, constitute the entire agreement between you and Company regarding your access to and use of the Platform, and supersede all prior or contemporaneous agreements, proposals, representations, and understandings, whether written or oral, regarding the same subject matter. You have not relied on any statement, promise, or representation not expressly set forth in these Terms of Service. In the event of a conflict, the order of precedence is: (i) the additional terms applicable to a specific Service, as described in Section 2(a); (ii) these Terms of Service; and (iii) the Privacy Policy, except that the Privacy Policy controls with respect to the handling of User Content and other personal information as provided in Section 21.

24.Assignment

You may not assign or transfer these Terms of Service, or any of your rights or obligations under these Terms of Service, whether by operation of law or otherwise, without Company’s prior written consent, and any attempted assignment in violation of this Section is void. Company may freely assign or transfer these Terms of Service, in whole or in part, including in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law. Subject to the foregoing, these Terms of Service will bind and inure to the benefit of the parties and their respective permitted successors and assigns.

25.Contact Information

If you would like to contact us with questions or comments concerning our Terms of Service, please email us at support@alann.ai.